Last updated: January 2026
Big4 Privacy Policy — Malaysia User Data Protection
Big4 respects the privacy of every user. This document explains how we collect, use, store, and protect your personal information when you use our platform. Please read it carefully to understand your rights and choices.
Information We Collect
When you register and use the big4 platform, we collect several types of information to ensure our services run smoothly and securely. The types of information collected are as follows:
Personal Account Information
Includes your full name, email address, phone number, date of birth, and identity details provided during registration. This information is required to verify your identity and confirm that you meet the minimum age requirement.
Local Payment Information
When you make a deposit or withdrawal in MYR, we store relevant payment method details such as your bank account number or digital wallet identifier. Full card numbers are never stored on our servers — all processing is handled by recognised payment providers.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and screen resolution. This information is used to optimise big4's platform performance across different devices, including Android and iOS smartphones.
Usage Data
Includes pages visited, session duration, games played, login frequency, and general navigation patterns. This data helps us understand how users interact with the platform and make relevant improvements.
How We Use Your Information
Personal information is used to verify user identity, prevent fraud, and ensure every big4 account is legitimate and secure.
Payment information is used solely to process deposits and withdrawals in MYR securely and accurately.
Usage data is analysed in aggregate to understand the needs of Malaysia users and continuously improve the big4 platform experience.
Account information is used by the big4 support team to help resolve enquiries and technical issues raised by users.
Cookies & Tracking
The big4 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Keeps you logged in during an active session and remembers your navigation preferences.
- Functional Cookies: Saves user preferences such as language and display settings for future sessions.
- Analytics Cookies: Collects anonymised usage data to help us understand navigation patterns and improve the platform.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the big4 platform. Some cookies are essential for basic platform operations and cannot be turned off.
Data Storage, Security & Sharing
Big4 takes data security seriously. All collected information is stored on secure servers with SSL encryption. Access to users' personal data is restricted to staff who require it strictly for operational purposes.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When an account is closed at the user's request, we will delete or anonymise personal data within a reasonable timeframe, subject to applicable legal retention requirements.
Third-Party Sharing
Big4 does not sell or rent users' personal data to any third party for marketing purposes. We may share limited information with service providers who support our operations — such as payment processors and game suppliers — but only to the extent necessary and subject to strict confidentiality agreements.
User Rights, Policy Updates & Contact Us
Your Rights as a big4 User
As a big4 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or incomplete, you may request a correction via your account settings or by contacting our support team.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to applicable legal retention requirements.
- Right to Restriction: You have the right to request that we restrict the processing of your data in certain circumstances provided for by law.
- Right to Data Portability: You may request your personal data in a structured, machine-readable format for transfer to another provider.
Changes to This Privacy Policy
Big4 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via a notice on the Platform or by email. The date of the last update will always be displayed at the top of this document. Continued use of the Platform after changes take effect constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or wish to exercise any of your rights regarding personal data, please contact the big4 team at [email protected]. We aim to respond to all privacy enquiries within a reasonable timeframe. For general enquiries, you may also refer to our FAQ us.
Your Privacy, Our Priority
Sign up for a big4 account with confidence — your personal data is fully protected. Check our FAQ for more details on platform security.